Frequently Asked Questions

Renting in KW —
everything you'd ask.

Answers to the questions tenants and landlords ask us most. If you don't see what you need, reach out at team@rentsociety.ca and a Rent Society agent will get back within one business day.

Category

For landlords

5 questions

Can I choose not to rent to someone with a pet?

No. The RTA voids any "no pets" clause. The only exception is if your property is a condominium and the condo declaration restricts pets. If a tenant's pet causes damage or safety concerns, you can address the specific issue through the LTB, but you cannot blanket-ban pets. There may be other special situations like allergies, nuisances, ask your dedicated Rent Society agent.

What can I legally screen tenants for?

Credit report, income/employment, OREA Form 410 - rental application, rental references, and government-issued ID. You cannot screen based on any ground protected by the Human Rights Code — including family status, disability, receipt of public assistance, or sexual orientation.

How much can I increase rent each year?

For units first occupied before November 15, 2018 — the annual guideline amount (2.5% for 2025). For units first occupied after that date — no cap, any amount with 90 days' notice. Once every 12 months regardless.

Can I show the unit while it's still occupied?

Only if the tenant has given notice to move out or you've given valid notice to terminate. You must give 24 hours' written (or email) notice per showing, between 8 a.m. and 8 p.m. You cannot show the unit just because the lease is coming up for renewal.

What does Rent Society do for landlords?

We find and screen qualified tenants, manage showings, and handle paperwork through to move-in. We're licensed agents under Royal LePage Wolle Realty. We are not a property management company — we don't handle maintenance calls after the lease is signed. Our turnaround time is one business day.

Category

General

6 questions

How much does it cost to rent in Kitchener-Waterloo?

It depends on the neighbourhood and unit size. As of early 2026, average rents range from roughly $1,625/month for a one-bedroom in West Kitchener to over $2,000/month in Uptown Waterloo. Two-bedrooms typically run $2,000–$2,400, and three-bedrooms $2,600–$3,200. Our neighbourhood comparison breaks down averages by area and is updated regularly from real MLS data.

What do I need to apply for a rental in Ontario?

A standard application typically includes OREA form 410 - Rental Application, government-issued ID, proof of income (pay stubs, employment letter, or tax returns), a valid credit report (Equifax, TransUnion, SingleKey), and references from previous landlords. At Rent Society, we guide tenants through this so nothing gets missed — your application is prepared once and submitted to any property you're interested in.

How long does it take to find a rental in KW?

On average, listings are on the market for 20–40 days depending on the neighbourhood. The tenant side usually takes 2–4 weeks from first search to signed lease if your documents are ready. Having your application prepared before you start looking makes a significant difference.

What's the ION and does it matter for renters?

The ION is the Region of Waterloo's light rail running from Conestoga Mall through Uptown Waterloo, Downtown Kitchener, and south to Fairview Park Mall. Living near an ION stop means reliable transit without needing a car — particularly valuable in Uptown, Downtown Kitchener, and the University District.

Is there a cost to use Rent Society as a tenant?

No. Tenants pay nothing. Our service is paid by the landlord as part of the leasing commission, the same way it works when a real estate agent helps you buy a home. You get a dedicated agent, a streamlined application process, and access to listings across the region at no cost. Be careful of anyone asking you to pay anything upfront.

How is Rent Society different from searching on Kijiji or Facebook?

Three things: expertise, efficiency, and security. We're licensed agents who know the local market. You apply once and we match you — no filling out dozens of forms. And your personal documents are stored securely and shared only when you choose to apply, not scattered across email threads.

Category

For tenants

7 questions

Can a landlord refuse to rent to me because I have a pet?

No. Under the Ontario Residential Tenancies Act, a landlord cannot refuse to rent to you because you have a pet, and any "no pets" clause in a lease is void. However, if you live in a condominium, the condo corporation's rules may restrict pets — those rules do override the RTA. There may be other special situations like allergies, nuisances, ask your dedicated Rent Society agent.

Can a landlord reject my application because of my credit score?

Yes. Landlords are allowed to use credit checks as part of screening and can decline based on financial history. What they cannot do is discriminate based on race, gender, family status, disability, age, sexual orientation, or any other ground protected under the Ontario Human Rights Code.

Is there rent control in Ontario? What's the catch most people don't know?

Any rental unit first occupied after November 15, 2018 is NOT subject to Ontario's rent control guidelines. The landlord can raise the rent by any amount with 90 days' notice. This applies to most new-build condos, townhouses and homes but can sometimes apply to new basement units too. If you're renting a newer unit, ask when it was first occupied — it directly affects how much your rent can increase. For units first occupied before that date, increases are capped at the annual guideline (typically 2–3%).

How much notice does a landlord need to give before raising rent?

At least 90 days' written notice using the official LTB form. Rent can only be increased once every 12 months. A verbal heads-up doesn't count.

Can a landlord enter my unit without permission?

Only in specific circumstances. They must give 24 hours' written notice (email can count in instances) and can only enter between 8:00 a.m. and 8:00 p.m. Valid reasons include repairs, showing the unit to prospective tenants (only if notice to move has been given), or inspections. In an emergency, they can enter without notice.

What happens if my landlord wants to move a family member in?

A landlord can issue an N12 notice if they or an immediate family member genuinely intends to move in. They must give 60 days' notice and pay one month's rent in compensation. You must be month-to-month and not within your lease term. If the LTB finds the landlord acted in bad faith, you may be entitled to significant compensation.

Do I have to pay a deposit? What can a landlord legally charge?

A landlord can collect a rent deposit equal to one month's rent. This can only be applied to your last month — not to damages, cleaning, or key replacement. A landlord cannot ask for a damage deposit or any upfront fee beyond the rent deposit and a refundable key deposit. Note a general guideline for refundable key deposit is $50-$100 per set.

Still have a question?

A Rent Society agent will reply within one business day. Or start your search and we'll match you to listings in Kitchener–Waterloo that fit your profile.

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